Contact us

We are here to help. Our support team responds fast via Telegram.

Telegram support

The fastest way to reach us. Our team is active 24/7 and typically responds within minutes.

Open Telegram

Email support

For billing inquiries and business requests, email us at support@ashnetvpn.com.

Send email

FAQ

Before you reach out

Browse these quick answers first — our support team is always here if you need more help.

Open Telegram

Open the AshNet app, tap Forgot password on the login screen, and follow the instructions sent to your email.

Switch to a different server location in the app. If the issue persists, toggle the protocol setting in Settings.

Go to Account then Subscription in the app and select Cancel plan. Access continues until the end of the billing period.